To provide quality products, service & pricing to our diverse consumers.

How long does it take for delivery?

We endeavour to have your order delivered within 5 business days of receiving payment. Goods are usually dispatched within 24-48 hours and you will receive an email notification and tracking number immediately your goods are shipped.

If your order does not arrive within a reasonable delivery time, please contact us on 1800 968 289 so we can ascertain the status of your delivery.


Damaged Goods or a Problem with your purchase?

Contact us as soon as possible and we will help you resolve your issue. We strive to ensure every single customer is 100% happy with their purchase and the service we provide. Your complete satisfaction is our goal.

Technical Questions and general product information 

At YouBuyXXX, our customer support team are here to help. You can email us at sales@youbuyxxx.com.au with any product question.

Customer Pickups and Inspections

All of our products are shipped directly from an external warehouse, which means we do not have a showroom available for inspection of our products before purchase.

We offer 14 Days from receipt of goods for you to contact us re exchange if your item is faulty. The goods need to be returned to us for testing. Once they have been identified as faulty we will re-send a new item for you. due to the nature of the goods & health reasons we dont offer refund.

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